Comprehensive Support Services
HSH not only provides clients with appropriate solutions, but also offers a full spectrum of additional services, such as:
- Transfer and conversion of existing data
- Software installation and upgrades
- Software maintenance
- Operator training and continuous user support
All services will be customised according to your individual requirements.
We attach great importance to involve local institutions and authorities from an early stage and train local talents.
Competent and specialized user support is an elementary part of our service offering. A fantastic and well thought out software solution is one thing, but competent support when it is needed in your day-to-day business makes the real difference.
To be available for our clients when it is needed most our qualified team uses all modern techniques of communication including remote maintenance tools.
We gladly host our specialised applications for you at our computer centre. Hosting definitely comes into question especially for smaller municipalities or administration departments. Your team no longer needs to worry about backups or system requirements for the specialised applications, etc.
With the hosted solution, on request, we offer an additional update service. You would not need to worry about a thing anymore.
Our range of services covered by the monthly rate for software maintenance and support, as well as user support comprises of:
- warranty covering the entire contract period
- adaptations in line with change of legislation
- telephone support
- remote software maintenance for day-to-day business
Update installations – for many people a cumbersome but necessary task. Many administration departments no longer have the resources to take care of regular updates themselves. The results are often out-of-date programs and configurations. With our update service, this cannot happen to you.
As soon as a new program update is available, our team will contact you to arrange an appointment to install the updates remotely. After completion, you will receive a message with comprehensive information about all the changes.
If you are opting for our hosted solution this service is already included. We will ensure that your operations are disrupted as little as possible!